WorkQuick in-store pickup

Quick in-store pickup

Picking up an online order in store should be the easy part. At Mango it was full of friction, for customers and for store staff. I led the redesign of the pickup experience, turning a usability problem into a strategic lever.

Client
Mango · Apps
Role
Product Designer, lead
Year
2023
Team
Apps, Retail, CX and the in-store staff tool team
  • €1.2MEstimated annual saving in Spain from more orders shipped to store
  • €470K+Yearly extra sales made during pickup visits
  • NLPilot market for the MVP

This case study includes confidential details

The summary and results above are public. The rest, how the project actually worked, is shared under a password because it covers information Mango hasn’t made public. If you’re a recruiter or hiring manager and don’t have it, get in touch and I’ll send it over.